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Netflix goes for phone over email support
Netflix goes for phone over email support
“Netflix set up shop [for its call center in Oregon] a year ago, shunning other lower-cost places in the United States and overseas, because it thought that Oregonians would present a friendlier voice to its customers. Then in July, Netflix took an unusual step for a Web-based company: it eliminated e-mail-based customer service inquiries. Now all questions, complaints and suggestions go to the Hillsboro call center, which is open 24 hours a day. The company’s toll-free number, previously buried on the Web site, is now prominently displayed.”
“Netflix set up shop [for its call center in Oregon] a year ago, shunning other lower-cost places in the United States and overseas, because it thought that Oregonians would present a friendlier voice to its customers. Then in July, Netflix took an unusual step for a Web-based company: it eliminated e-mail-based customer service inquiries. Now all questions, complaints and suggestions go to the Hillsboro call center, which is open 24 hours a day. The company’s toll-free number, previously buried on the Web site, is now prominently displayed.”
Labels: netflix
3 Comments:
Jesse, take the image down. Anyone can call and give that number to Netflix and access your account, change the address, order movies, gift subscriptions, whatever.
That won't last long.
Great Piece of Information.
Thanks
Samson John
http://www.xanga.com/emailsupport
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